Cancelling a transaction

Before you pay

You build a moment for free, from the first screen to the last, and you see exactly what you are getting. You pay once, at the moment you send — and not before. Until then there is no transaction and nothing to cancel.

Once you have sent it

A moment is built from your own words and your own photographs, and it is handed over at the instant it is bought: the link goes live when the payment is approved. It is personal work made for you and delivered immediately, and so the fourteen-day right of cancellation that the Consumer Protection Law gives in a distance-selling transaction does not apply to it.

The rules below are what we commit to in any case, and they are more generous than the law requires.

What you do get

• Before you pay — There is nothing to cancel. You build for free and pay only when you send, so we never hold money for a moment that has not been delivered.
• We missed the time we committed to — A full refund.
• The result is not what you asked for — We fix it. If it is still not what you wanted after the fix, we refund you.

How to reach us

Open a prepared message — it opens in your own mail app with everything we need already in it. You can also write straight to info@momenvi.co.il, or send registered post to ת.ד. 77512, אשדוד.

If you are sending a formal cancellation notice, the law asks you to state your full name and your identity number in it. For an ordinary enquiry, the order number is enough.

The full terms are in the terms of service.

Seller details

• Name: סטפטק
• Business number: 319038782
• Postal address: ת.ד. 77512, אשדוד